Claims
Need to make a claim? Call us first.
1 (866) 470-7000
After hours, life-safety first. Then call your carrier’s 24/7 claims line on your policy and email us at info@mybrokers.ca.
How a claim works with us
1
Call us first
If it's safe, call us before the carrier. We'll tell you what to document and walk you through next steps.
2
Document the loss
Photos, receipts, police or fire reports if applicable. Don't dispose of damaged property until told to.
3
We file with the carrier
We submit the FNOL (first notice of loss) and stay in the loop with the adjuster.
4
We advocate through settlement
If the carrier offers less than fair, we push back. That's the difference between a broker and a 1-800 number.
What to have ready when you call
- Your policy number (or your name and date of birth if you can't find it)
- Date, time, and location of the loss
- A short description of what happened
- Photos of the damage if it's safe to take them
- Names and contact info for any other parties involved
- Police or fire report number, if one was filed