• Edmonton: 780-479-0005 | Calgary Office:
  • info@mybrokers.ca
  • 1281 91 St SW #100, Edmonton, AB T6X 1H1

Commercial Account Manager

Job Description

POSITION OVERVIEW: The Account Manager is responsible for managing a portfolio of clients while providing overall direction to the Account Assistant. Account Managers are expert advisors responsible for managing a book of business, servicing clients in a courteous and professional manner, and assisting the producer in obtaining, maintaining, and expanding business. In addition, The Account Manager is responsible for the input of new business and marketing documents as well as other administrative duties as required to enhance the team’s overall effectiveness.


· Accountable to the Unit Manager and Account Executive for the assigned book of business

· To lead, develop, and coach the Account Assistant

· Responsible to delegate and direct work to Account Assistant’s to ensure timelines are being met and to review accuracy of documentation

· To foster and develop open two-way communication by conducting meaningful, informative and productive weekly or bi-weekly team meetings

· Responsible for managing a book of business

· Works closely with Account Executives on all aspects of client service, marketing, and renewal while adhering to best practices and standard procedures

· Initiate Account Planning with Producer 120 days in advance of the renewal

· Set clear expectation for client and business partners by providing same day response time

· In collaboration with Account Executives; coordinate, support plans, discuss arising issues and create comprehensive plans for existing clients

· Identifies and follows-up on cross-selling opportunities when appropriate

· Manage account documentation (i.e., routine inquires, quotes, cover notes, statement of values, insurance contracts, endorsements, cancellations, etc.)

· Review client’s current coverage and exposures, loss experience and analyze risk to determine the product/service requirements

· Ensure EPIC workflows are followed including maintaining and updating custom forms

· Maintain Claims information in EPIC which includes; input, update and follow-up with client

· Ensure accurate and timely servicing and billing of accounts

· Actively develop an increased knowledge of related insurance products and client needs

· May participate in or conduct client meetings when necessary

· Participate in training and professional development courses to enhance skills and industry knowledge

· Maintain positive working relationships with clients and colleagues.

· Other duties as assigned.


· Minimum 2 years of commercial insurance experience required

· Level II license required

· Solid understanding of policy wordings/coverages

· Ability to mentor others and proven negotiation skills

· Strong attention to detail, time management, problem solving and analytical skills

· Ability to be a self starter with strong written and oral communication skills as well as organizational skills

· Advanced skills in Outlook, Excel, Word and EPIC

Reference ID: Commercial Account Manager

Job Types: Full-time, Permanent

Reference ID: CAM – 002

Job Type: 8HRS Shift Permanent
Job Location: 1281 91 St SW #101 Edmonton

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